Terms and Conditions

1. Introduction

Welcome to the “BEX” website. By using this website and purchasing its products, you agree to be bound by the following terms and conditions. If you do not agree with any of these terms, please do not use the website or purchase products.

2. Use of the Website

• The website is intended for browsing our products and purchasing entertainment and amusement devices only.

• The website must not be used for any illegal purposes or in violation of commercial norms.

• Any harmful use or attempt to hack the website will be considered a legal violation.

3. Account and User Information

• When creating an account on the website, you must provide accurate and correct information.

• You are responsible for keeping your password confidential and for any activity conducted through your account.

• The website reserves the right to suspend or cancel any account in case of suspected unlawful use.

4. Products and Pricing

• All prices displayed on the website include VAT as indicated on the product page.

• The website reserves the right to modify prices or product offers without prior notice.

• Product images and descriptions may differ slightly from the actual product due to lighting variations or technical updates.

5. Orders and Payment

• Orders can be placed electronically through the website.

• Orders are confirmed after payment or upon availability confirmation by the BEX team.

• Accepted payment methods: online payment, bank transfer, or via Tabby and Tamara as displayed on the website.

• All financial transactions are secure, and payment data is encrypted.

6. Shipping and Delivery

• Products are shipped to the address provided during checkout.

• The customer is responsible for the accuracy of the shipping address.

• Estimated delivery time varies depending on the product type and geographical location, and the website is not responsible for delays beyond its control.

7. Returns and Exchanges

• Products can be returned or exchanged in accordance with the return policy within 7 days from the date of receipt, provided they are in their original condition and unused.

• Products damaged due to misuse are not eligible for return.

• The customer bears the shipping cost for any returned product, provided it is unused and returned in its original condition, in line with the return policy.

• In case of a manufacturing defect or error, the company bears the full cost of return shipping.

8. Intellectual Property Rights

• All rights to images, content, and displayed products belong to BEX or its authorized suppliers.

• Copying or republishing the content without prior written permission from the website is prohibited.

9. Privacy and Data Protection

• Personal data is collected solely to provide service and improve user experience.

• Data is not shared with third parties except when necessary to fulfill orders or as required by law.

10. Links to Other Websites

• The website may contain links to external websites.

• BEX is not responsible for the content or policies of such external websites.

11. Amendments to Terms

• BEX reserves the right to amend these terms at any time without prior notice.

• Continued use of the website after changes indicates your acceptance of the new terms.

12. Governing Law and Dispute Resolution

• These terms shall be governed by and interpreted under the laws of the Kingdom of Saudi Arabia.

• Any dispute arising from the use of the website or product purchases shall be resolved through local legal procedures.

13. Product Maintenance and Warranty

  1. Warranty Period:
  2. All products purchased from BEX include free maintenance service for one full year from the date of purchase.
  3. Scope of Maintenance:
  • Covers all technical malfunctions resulting from manufacturing or materials.
  • Includes replacement of defective parts and repair of technical issues.
  1. Misuse and Exclusions:
  • Warranty does not cover damages resulting from misuse, negligence, or unauthorized modifications.
  • Warranty does not cover damages caused by accidents, natural disasters, or improper storage.
  1. Requesting Maintenance:
  • Customers must contact customer service to schedule inspection and repair.
  • Maintenance requests can be submitted via the website, phone, or email.
  1. Repairs Outside Warranty:
  • Any repairs not covered by the free warranty will be subject to additional costs, which will be communicated to the customer in advance.
  1. Warranty Preservation Guidelines:
  • Use products according to the provided instructions.
  • Do not open or modify devices by unauthorized persons.
  • Keep the purchase receipt as proof of warranty.